hotel policies

hotel policies

hotel policies

In order to maintain a high standard for all of our guests, we ask that you review and follow the policies below.

If you have a one night’s accommodation gift certificate with an expiry of April 2015, please note the denominational value of the gift certificate of $99.00 can be applied towards you room reservation. When booking gift certificate number must be given at the time of making your reservation and gift certificate must be presented upon check in. No reservation will be honored without the actual gift certificate being presented.

We require 48 hours notice in advance or a charge may be incurred. Your room rate is charged by 6:00 p.m. on day of arrival.

Generally we cannot guarantee any room or location, although we make every effort to grant special requests.

Pricing in our Suites is based upon occupancy of two people per room. Extra guests will be charged $20, plus applicable taxes per person. We reserve the right to limit the number of guests per suite.

Check-in after 3:00 pm.
Check-out by 11:00 am.

The spa is typically very busy on weekends, as well as many weekdays, so it may be difficult to arrange services on the day of your arrival. We suggest that you consider booking your spa treatments as early as possible to ensure you get your preferred day and time. You can do this either by contacting us or by using the online reservation system.

As we strive to offer our guests a healthy and clean environment, smoking in your room will incur a $250.00 cleaning fee.

Local calls are included in room rate.
Any long distance telephone calls must be made using either your credit card or a calling card.

Monastery Spa & Suites is not responsible for articles lost, stolen, or left behind in the suites.

Pets are not permitted.

Guests are required to pay a damage deposit at the time of check-in. This deposit will be refunded provided there isn’t any damage in the suite. Guests will be held responsible for any damages to the room during their period of occupancy. Any damages incurred will be charged to your credit card.

Cash, money orders, gift certificates, or major credit cards will be accepted for final payment. Personal cheques will not be accepted.

If any additional housekeeping is required after your stay has ended (i.e.: moved furniture, excessive Jacuzzi abuse, etc…), an additional amount will be charged accordingly to your credit card.

In the Spa, an adult must accompany children under 16.

We will be happy to answer any questions that you may have about bringing a group to Monastery Spa & Suites. Please contact us to determine the deposit fee and other details.

Our Vitality room is closed at this time.